Terms & Conditions

SAFETY & LIABILITY

We’re all about having fun, and we want your candle making experience to be nothing short of euphoric. However, there are risks when working with hot wax, and we accept no liability for anyone acting recklessly or irresponsibly in any way that may cause harm to themselves, other participants, or our staff.

The Prospect Project and its employees are not liable or responsible for any accidental injury to participants or any loss or damage to personal possessions.

While we’re big fans of the kiddos, we don’t allow children under 15 years old to participate. Trust us; kids + hot wax + a few wines = not a fun time.

Can I change my booking?

Oh, you’ve got that itch for a little scheduling dance, don’t you? Sh*t happens, and so does life, so fear not, master of booking shuffles!

We’ve got you covered – we offer one epic change of date/time up to 1 week prior to your scheduled class.

Now, we must warn you, this rescheduling extravaganza is dependent on availability – it’s like trying to fit a whole box of cheezels into your gob in one sitting: difficult, but not impossible.

Don’t fret though – we’ll work our magic to find the perfect spot for you, just like fitting the last piece in a puzzle.

So, if you’re itching to change your booking, just slide on in to our inbox and we will do what we can to make it happen.

What’s your cancellation policy?

Bookings are non-refundable and final (#SorryNotSorry).

Cancellations must be submitted to us via email at least 24 hours prior (not a DM on Insta, sorry!).

While we *totally* get that shit happens and plans change, we also ask that you be mindful that we’re a small studio offering limited spaces in intimate classes, so we may not be able to fill your seat with such short notice.

We’re all about being understanding and flexible, so we offer one magical change of date and time up until 1 week prior to your scheduled class.

Now, we do have a tiny little rule – if there’ve been more twists and turns in the date/time than a thrilling roller coaster ride or last-minute cancellations that make our heads spin, we won’t be able to offer a refund or reschedule/credit. It’s like that one time we tried ice skating – things got a bit wobbly!

So, remember, open communication is the key! We’re here to work our magic and make your candle making and perfume making dreams come true.If you do need to cancel (up to 24 hours prior to your scheduled class) , you may choose between rescheduling your session to another available date or being issued a store credit to purchase items from our online store.

Can’t make it but know someone who can? You’re more than welcome to send a friend in your place. Just advise us (as per above) and let us know your friend’s details.

If you ghost us and don’t arrive to your booking, it will be considered forfeited.

What if I’m late?

Let me set the scene: there’s a fabulous bunch of up to 16 other people in the class, all on their own unique schedules, and you’re breezing through the doors 15 minutes late, all eyes are on you and now you’re flustered and just trying to catch up. Not our idea of a good time. So, to keep the creativity flowing we recommend allowing plenty of time for traffic, parking, ducks crossing and any other cosmic surprises!

Arriving on time is like scoring a bullseye – it’s simply perfect! But hey, we won’t hold it against you if you arrive even 10 minutes early – that’s dedication!

Now, here’s the scoop – we’ll kick off formal proceedings at 10 minutes past the start time. That’s right, we like to keep things as smooth as our well-crafted fragrance oils!  But, if you find yourself running a little late, no worries! Just know that arriving late means cutting your own fabulous time short – nobody wants that, right?

And to make sure everyone has the chance to dive into the candle and perfume magic, if you arrive more than 30 minutes late, we’ll have to treat your booking as a no-show. See you soon, punctual genius!

ALCOHOL

Alcohol may be brought to this event (BYO). Only guests aged 18 and over may consume alcohol. We support the Responsible Service of Alcohol and reserve the right to request valid photo identification and to refuse service or entry if necessary.

BYO
Guests are welcome to bring their own alcohol to events and workshops held at The Prospect Project Studio. However, by choosing to do so, you acknowledge and agree that:

1. You are solely responsible for the transport, storage, and consumption of any alcohol you bring onto the premises.

2. The Prospect Project, its owners, staff, and affiliates accept no liability for any injury, accident, damage, loss, or incident resulting from the consumption of alcohol on-site.

3. Guests must be 18 years or older to consume alcohol and may be required to provide valid photo ID.

4. You must drink responsibly and behave in a respectful and safe manner. Any inappropriate behaviour, excessive intoxication, or damage caused may result in immediate removal from the premises and liability for any associated costs.

5. The Prospect Project reserves the right to refuse continued participation or entry to any person at its sole discretion.

SESSION TIMINGS
Sessions run between 60 – 120 minutes, depending on the number of participants and how much gossiping we do.
We recommend arriving 10 minutes early to ensure you get a car park, settle in, and be ready to go when the session commences. Trust us; you wanna be chill for this!

PHOTOGRAPHY/VIDEO

The Prospect Project reserves the right to take photographs and video footage during pouring sessions that may include participants and use these photographs and video footage for advertising across all media forms, in perpetuity, and without payment to students.

THE FINISHED PRODUCT

Your candle might have a few lumps, bumps, and dimples – but hey, who doesn’t? We’ve perfected our craft over many years to bring you the best candles in the world (#SitDownBeHumble). Therefore, you shouldn’t expect yours to be as flawless as ours (but that’s all part of the experience!)

Dimples, bubbles, holes, etc., in the surface of your candle may occur due to variables, but trust us; after burning it for the first time, these will melt away, and your candle will still smell and burn normally.

Any candles that aren’t collected (or have postage arranged) within 3 months will be donated to an NFP of our choice.

AGREEMENT

It’s the responsibility of all participants to read, understand, and adhere to these terms and conditions.

For group bookings, it’s the responsibility of the person making the booking to inform other participants of our terms and conditions.