WTF is tunnelling?
Ever heard the term “tunnelling” and never knew what it meant? Well, wonder no more because today I am going to clear it up!
Tunnelling is when the flame begins to drop below the top-level of wax, leaving a dry, hard ring that just won’t melt, making your candle hard to light, quicker to finish, and potentially drown the wick at some point as the heat begins to melt the wax right above it.
How do you prevent this?
The first burn is the MAJOR KEY to prevent tunnelling. Make sure the first time (and every time as a general rule of thumb) you allow the wax to melt right to the edge of the jar.
Keeping you wick trimmed to the correct length usin g our Matte Black Wick Trimmer #shamefulplug will also ensure an even burn.
If shit has already gone south and your candle looks like a hot mess, here are my top suggestions:
1. allow your candle to burn long enough for the wax around the perimeter to just soften, before carefully removing some of the larger pieces that will fall onto your wick
2. if your candle has already drowned, then prior to lighting, carve out a small amount of wax surrounding the wick (enough to allow some oxygen to enable it to light) before lighting, allowing a small pool to melt, and the carefully pouring out. Then extinguish your wick, allow to cool, trim to the correct length and follow the rules from here on out.
Help! My wick won’t light!
To get the most out of your candle, you need to keep the wick trimmed to about half a centimetre. By not trimming your wick, the following might occur:
Mushroom wick – this is where the top of the wick expands and is far too long. When you light a mushroomed wick, it will pop and spit ash over your candle. Not cute.
Drowned wick – a long wick can fall over and drown in wax, preventing you from lighting it next time. To save it, you’ll need to hold a flame near the wick while holding your candle at an angle to melt some of the wax, then tip the melted wax out into something heat proof and discard.
Why does my candle have frosty white patches on it?
Frosting is a natural effect of using soy wax and is unique to vegetable waxes. All soy waxes frost and is a sign that your candle has been made with 100% natural soy wax. Frosting doesn’t impact the performance of your candle so don’t stress. It adds character.
How do I stop the top of my jar going black?
This is purely from your wick being too long and the smoke making the glass look black. Simply trim your wick, wipe the black ash off with a baby wipe and you should be back to business!
I want a custom candle but don’t know where to start…
Custom candles are our jam – choose any fragrance and design your label with a live preview so you can see exactly what the finished product will look like. Go to Custom Candles.
Do you offer a concession for people with disabilities and their support assistant for candle making workshops?
Of course we do! Just drop us a line email@example.com so we can work with you to ensure a fun, safe and accessible workshop for everyone.
What if no one is home to receive my delivery?
Once your order has been shipped from HQ, we cannot accept liability for any delays or missing parcels. (Soz fam, that shit’s outta our hands.) All orders are automatically marked as “authority to leave” with our couriers, so please ensure someone trustworthy is home to receive it, or that you provide us with an address that has a safe place for your package to chill until you can get your hands on it.
Can I track my order?
All orders shipped through Sendle will receive an email to notify you once the courier has collected your parcel along with a link to track its journey. Custom orders can take up to 4 days to create and will be shipped promptly after, while most orders will be ready for courier pickup 2-3 business days after your order has been placed. If you have paid to have your order delivered to a PO Box, or live in a regional area, then your order will be shipped through Australia Post and we will email you the tracking number.
Do you offer local pick up?
Sure do! Local pickup is available Wednesdays and Saturdays between 10am-2pm from TPP HQ in Osborne Park (69 Guthrie Street). Just select “local pick up” during checkout.
How is my order packaged?
Items are wrapped in Geami Greenwrap – an eco friendly, sustainable alternative to bubblewrap. This keeps your fragile goods secure. Boxes are filled with a combination of 100% biodegradable cornstarch puffs and where possible we recycle boxes. Any bubblewrap used is 100% recycled.
All of our orders are shipped in Sustainable Packaging from Signet, to help contribute to an eco-friendlier future.
My Candle is damaged, what do I do?
Touch wood, this has not happened yet (must be our super awesome and eco friendly packaging), but if you are the unlucky first person, please take a photo of the damaged item and email it to us.
Free Shipping/Local Delivery
Many Perth metro suburbs are currently included in our free shipping zone. If you’re one of the lucky ones, then this option will automatically pop up during checkout as an option for you to select.
Please note, when selecting this free service you agree to provide an address where either someone will be there to accept your order or there is a safe place to leave your order unattended. In the instance where there’s no one home and we’re unable to leave it in a safe place (such as an apartment complex or a locked gate) then we’ll take it back to HQ and reach out to you to arrange a suitable time for you to pick up from our Osborne Park warehouse.
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, you can contact us at firstname.lastname@example.org
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
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Your data is stored through Woocommerce’s data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
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PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Woocommerce’s Terms of Service here or Privacy Statement here.
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Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact email@example.com