WTF is tunnelling?
Ever heard the term “tunnelling” and never knew what it meant? Well, wonder no more because today I am going to clear it up!
Tunnelling is when the flame begins to drop below the top-level of wax, leaving a dry, hard ring that just won’t melt, making your candle hard to light, quicker to finish, and potentially drown the wick at some point as the heat begins to melt the wax right above it.
How do you prevent this?
The first burn is the MAJOR KEY to prevent tunnelling. Make sure the first time (and every time as a general rule of thumb) you allow the wax to melt right to the edge of the jar.
Keeping you wick trimmed to the correct length usin g our Matte Black Wick Trimmer #shamefulplug will also ensure an even burn.
If shit has already gone south and your candle looks like a hot mess, here are my top suggestions:
1. allow your candle to burn long enough for the wax around the perimeter to just soften, before carefully removing some of the larger pieces that will fall onto your wick
2. if your candle has already drowned, then prior to lighting, carve out a small amount of wax surrounding the wick (enough to allow some oxygen to enable it to light) before lighting, allowing a small pool to melt, and the carefully pouring out. Then extinguish your wick, allow to cool, trim to the correct length and follow the rules from here on out.
Help! My wick won’t light!
To get the most out of your candle, you need to keep the wick trimmed to about half a centimetre. By not trimming your wick, the following might occur:
Mushroom wick – this is where the top of the wick expands and is far too long. When you light a mushroomed wick, it will pop and spit ash over your candle. Not cute.
Drowned wick – a long wick can fall over and drown in wax, preventing you from lighting it next time. To save it, you’ll need to hold a flame near the wick while holding your candle at an angle to melt some of the wax, then tip the melted wax out into something heat proof and discard.
Why does my candle have frosty white patches on it?
Frosting is a natural effect of using soy wax and is unique to vegetable waxes. All soy waxes frost and is a sign that your candle has been made with 100% natural soy wax. Frosting doesn’t impact the performance of your candle so don’t stress. It adds character.
How do I stop the top of my jar going black?
This is purely from your wick being too long and the smoke making the glass look black. Simply trim your wick, wipe the black ash off with a baby wipe and you should be back to business!
I want a custom candle but don’t know where to start…
Custom candles are our jam – choose any fragrance and design your label with a live preview so you can see exactly what the finished product will look like. Go to Custom Candles.
What if no one is home to receive my delivery?
Once your order has been shipped from HQ, we cannot accept liability for any delays or missing parcels. (Soz fam, that shit’s outta our hands.) All orders are automatically marked as “authority to leave” with our couriers, so please ensure someone trustworthy is home to receive it, or that you provide us with an address that has a safe place for your package to chill until you can get your hands on it.
Can I track my order?
All orders shipped through Sendle will receive an email to notify you once the courier has collected your parcel along with a link to track its journey. Custom orders can take up to 4 days to create and will be shipped promptly after, while most orders will be ready for courier pickup 2-3 business days after your order has been placed. If you have paid to have your order delivered to a PO Box, or live in a regional area, then your order will be shipped through Australia Post and we will email you the tracking number.
Do you offer local pick up?
Sure do! Local pickup is available by appointment from TPP HQ in Woodlands. Just select “local pick up” during checkout then we will contact you to arrange a suitable collection time once your order is ready.
How is my order packaged?
Items are wrapped in Geami Greenwrap – an eco friendly, sustainable alternative to bubblewrap. This keeps your fragile goods secure. Boxes are filled with 100% recycled shredded paper and where possible we recycle boxes. Any bubblewrap used is 100% recycled.
My Candle is damaged, what do I do?
Touch wood, this has not happened yet (must be our super awesome and eco friendly packaging), but if you are the unlucky first person, please take a photo of the damaged item and email it to us.
Free Shipping/Local Delivery
Many Perth metro suburbs are currently included in our free shipping zone. If you’re one of the lucky ones, then this option will automatically pop up during checkout as an option for you to select.
Please note, when selecting this free service you agree to provide an address where either someone will be there to accept your order or there is a safe place to leave your order unattended. In the instance where there’s no one home and we’re unable to leave it in a safe place (such as an apartment complex or a locked gate) then we’ll take it back to HQ and reach out to you to arrange a suitable time for you to pick up from our Osborne Park warehouse.
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Questions and contact information
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